I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored…
Changing Your Appointment: A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.
Late Arrivals: If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to other customers, please plan accordingly and be on time.
Sickness or Family Emergency: If you, or another person in your household, has an infectious or contagious illness, please contact me as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
Cancellation + No Show Policy: As a courtesy, multiple appointment reminders are sent out by text and email. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee.
A credit card deposit for all new clients or appointments will be required at the time of online booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect my time which books up quickly. In turn, I promise to keep appointments on time, give you my full and undivided attention.